To avoid any misunderstanding, please take a moment to note our policies

CHECK-IN INSTRUCTIONS:

Shortly before your arrival you will be emailed instructions on how to self-check in

Check In: 4 PM

Check Out: 10 AM

Must be at least 25 years old to reserve and agree to our standard booking policy at time of check-in.

Deposits & Cancellations

Standard Season

Cancellation Policy
For cancellations made more than 14 days prior to arrival, the guest will pay a 10% administrative fee of the total amount and be refunded the balance of the deposit. If reservation is canceled within 14 days of arrival, the reservation will be 100% non-refundable (Including no-shows). If guest decides to leave early after check-in, the unused nights will be non-refundable.

Deposit Policy
A 50% deposit is due at time of reservation and the remaining balance is due 14 days prior to arrival

Peak Season

Cancellation Policy
For cancellations made more than 30 days prior to arrival, the guest will pay a 10% administrative fee of the total amount and be refunded the balance of the deposit. If reservation is canceled within 30 days of arrival, the reservation will be 100% non-refundable (Including no-shows). If guest decides to leave early after check-in, the unused nights will be non-refundable.

Deposit Policy
Dec 5, 2025 - Apr 12, 2026, Dec 8, 2024 - Apr 13, 2025
A 50% deposit is due at time of reservation and the remaining balance is due 30 days prior to arrival

Full payment of any activities (ski lift tickets, golf, massages, etc.) is due at the time of booking.

CANCELLATION, CHANGE OR NO-SHOW

**Note: Travel insurance is highly recommended to cover any unforeseen events.

Peace of mind Program: The Reservation Fee charged on your booking includes the Peace of Mind (POM) damage coverage program. POM provides up to $3,000 of coverage against accidental damage to the unit or its contents during your stay. You are encouraged, but not required, to report any accidents so they can be addressed quickly. Damage that exceeds $3,000 in value or is related to carelessness, vandalism, intentional misuse of the property, or illegal activities is not covered by the Peace of Mind program. Such costs will be your responsibility and will be charged against the credit card on file with your reservation.

DISCLAIMER

Each unit is privately owned and subject to availability. Should the reserved unit no longer be available for rental, Okanagan Premier reserves the right to relocate the guests to another unit of equivalent or superior quality. Specific bedding requests and views etc. are on a request basis and are not guaranteed. We will do our best to accommodate all guest requests.

*Please note, that each Okanagan Premier unit is self-contained. Basic toiletries (soap, shampoo, toilet paper, dishwasher & laundry detergent) for the entirety of the guest's stay, will be supplied.

Booking Policies

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